Refund policy

We strive to provide our customers with quality products and excellent customer service. Please read our return and exchange policies carefully.

​Made-to-order items cannot be returned or exchanged as they are specifically made for you. However, if there is a manufacturing defect or error, please contact us immediately at info@paigelombardo.com. We will review the issue and make arrangements to correct the problem.

Gold pieces may only be exchanged or receive store credit. We do not offer refunds for gold items.

To return your order, you must request return within 7 days of receiving your package, after that we only accept exchanges or store credits. To ensure that we ask that it is returned in its original packaging to protect it during transit back to our offices. Our team must approve any returns or exchanges. Please use the label within 10 days that we provide for you to ensure the safety of your jewelry and returns. We reserve the right to reject returned or exchanged items if they appear altered or show wear in any way. Restocking fees may apply. 

Sale items cannot be canceled, returned, or exchanged.

 

Exchange Policy

If you are not satisfied with your purchase, you may request an exchange within 14 days of receiving your order. To initiate an exchange, please contact our team at info@paigelombardo.com, and we will provide you with instructions on how to proceed.

Please note that shipping is two-way for international orders. Customers are responsible for all shipping costs associated with the exchange.

Gift Exchanges

You can exchange a gift for store credit equal to the amount you received. Please contact us at info@paigelombardo.com for instructions on how to proceed.

Approval Process

Each exchange or return will be checked for quality. We reserve the right to reject returned or exchanged items if they appear altered or show wear in any way. Restocking fees may apply.

For more information or assistance with returns and exchanges, please contact us at info@paigelombardo.com.